FAQ

Booking

How long before jumping should I arrive?
Arrive 30 minutes before your time slot. Providing you have completed your waiver online prior to arrival, this is how long check-in and the safety briefing takes. You can book your jumping time here and sign the waiver here
Can you hire out the whole venue?
Yes absolutely, we are flexible and eager to help. Contact to Skovlunde: info.skovlunde@xjump.dk to discuss your requirements.
What is the best way to book an Open Jump session?
Via our online booking system. Click here
What is the best way to book a Party?

For party information and bookings email to til Skovlunde: info.skovlunde@xjump.dk.

I don’t have a credit card is there another way to pay?
You can pay when you arrive, however this means you don’t have a confirmed booking and we may be fully booked for the slot that you arrive for. This is extremely likely at weekends. Take a look at our booking system, work out when there is lots of free space then aim to arrive half an hour before that.
Can I cancel or transfer my booking?

Individual sessions

These cannot be cancelled, however please contact our reception desk to transfer your booking to another date or time slot.

Party bookings

Cancellation with minimum 7 days notice will be eligible for a full refund, a cancellation with less than 7 days notice will only be transferable.

General

Can I stay to watch my children jump?
Yes, the viewing area is upstairs and gives a fantastic view of the Jump Area, you can see a video about Xcafé here
Do you have free WIFI?
Yes, find the Xjump WIFI, accept the Ts & Cs and you’re connected.
Do you have free parking?
Yes, we have free parking. Just make sure to check that your parking clock is set right, and to registrate your vehicle registration plate in our reception
Do you have lockers?
Yes, they are on the ground floor near the entrance.
What should I wear?
Loose fitting clothing that will keep you cool. No sharp objects are allowed such as jewelry, studs or large belt buckles. Also ensure there is nothing in your pockets, we provide lockers in which to keep valuables.

You must wear non-slip socks at all times.  These can be purchased at reception (20 kr. per pair) or at time of booking or you are welcome to wear your own non slip trampolining socks, if you have them.

Do I have to wear special socks?
You must wear non-slip socks at all times.  These can be purchased at reception or at time of booking or you are welcome to wear your own non slip trampolining socks, if you have them.
Does every jumper have to have a signed waiver? Do you have to sign one every time you jump?
Yes, every jumper must have a signed waiver or they will not be allowed to jump. If the person jumping is not over the age of 18 years old, an adult must sign the waiver on their behalf. Waivers completed online last for one year so you do not need to sign one every time you jump. You can sign the waiver here
How much does it cost per hour to Open Jump for adults and children?
125 kr. pr. hour in Skovlunde and 110 kr. pr. hour in Kolding. If you don’t already have a pair of our Xjump non-slip socks you may purchase them in the reception. They are 20 kr. pr. pair, or you are welcome to wear your own non slip trampolining socks, if you have them. We also provide reduced rates for large bookings, please contact Xjump to discuss your needs.
What are your opening days/hours?
When are you recruiting?
We are always looking for good people to bring into our team.  If you are interested in joining us at Xjump, please see this